{"id":319,"date":"2026-04-01T14:38:53","date_gmt":"2026-04-01T18:38:53","guid":{"rendered":"https:\/\/skillscoach.ca\/?page_id=319"},"modified":"2026-05-07T06:51:31","modified_gmt":"2026-05-07T10:51:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/skillscoach.ca\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"319\" class=\"elementor elementor-319\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4d6ef9 e-flex e-con-boxed e-con e-parent\" data-id=\"c4d6ef9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46dada22 elementor-widget elementor-widget-heading\" data-id=\"46dada22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79e0b5f e-flex e-con-boxed e-con e-parent\" data-id=\"79e0b5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e60195 elementor-widget elementor-widget-html\" data-id=\"6e60195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .faq-container {\r\n        margin: 10px auto;\r\n        font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;\r\n    }\r\n\r\n    .faq-item {\r\n        margin-bottom: 10px;\r\n        border: 1px solid #e0e0e0;\r\n        border-radius: 8px;\r\n        overflow: hidden;\r\n        background-color: #ffffff;\r\n    }\r\n\r\n    .faq-question {\r\n        width: 100%;\r\n        padding: 18px 20px;\r\n        background: #f9f9f9;\r\n        border: none;\r\n        outline: none;\r\n        text-align: left;\r\n        cursor: pointer;\r\n        font-weight: 600;\r\n        font-size: 16px;\r\n        color: #333;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n        transition: background 0.3s ease;\r\n    }\r\n\r\n    .faq-question:hover {\r\n        background: #333;\r\n    }\r\n\r\n    .faq-question::after {\r\n        content: '+';\r\n        font-size: 20px;\r\n        color: #066aab; \r\n        transition: transform 0.3s ease;\r\n    }\r\n\r\n    .faq-item.active .faq-question::after {\r\n        transform: rotate(45deg);\r\n    }\r\n\r\n    .faq-answer {\r\n        max-height: 0;\r\n        overflow: hidden;\r\n        transition: max-height 0.3s ease-out;\r\n        background: #fff;\r\n    }\r\n\r\n    .faq-answer-content {\r\n        padding: 20px;\r\n        border-top: 1px solid #eee;\r\n        line-height: 1.6;\r\n        color: #555;\r\n    }\r\n\r\n    .faq-item.active .faq-answer {\r\n        max-height: 500px; \r\n    }\r\n<\/style>\r\n\r\n<div class=\"faq-container\">\r\n    <!-- Booking -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Comment puis-je r\u00e9server une s\u00e9ance de formation ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                S\u00e9lectionnez votre entra\u00eeneur ou sport pr\u00e9f\u00e9r\u00e9, s\u00e9lectionnez une case horaire disponible dans le calendrier, et confirmez votre r\u00e9servation en ligne.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Modification & Refund Policy -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Quelle est la politique de remboursement pour les sessions ou les packs ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content translation-block\">Des remboursements sont disponibles si demand\u00e9 au moins <strong>7 jours avant<\/strong> la session pr\u00e9vue (ou la premi\u00e8re session d\u2019un bundle). Dans de tels cas, vous recevrez un <strong>remboursement de 75% refund<\/strong> du prix. Aucun remboursement n\u2019est accord\u00e9 pour les annulations effectu\u00e9es moins de 7 jours avant l\u2019\u00e9v\u00e9nement.<\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Coach No-Show -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Que se passe-t-il si un entra\u00eeneur ne se pr\u00e9sente pas ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Bien que les entra\u00eeneurs soient ind\u00e9pendants, nous prenons la fiabilit\u00e9 au s\u00e9rieux. Si un coach ne respecte pas une s\u00e9ance programm\u00e9e, SkillsCoach.ca interviendra pour garantir un remboursement \u00e0 100 %.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Payment -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Quels modes de paiement sont accept\u00e9s ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Nous acceptons toutes les principales cartes de cr\u00e9dit (Visa, Mastercard) via notre int\u00e9gration s\u00e9curis\u00e9e Stripe. Vos donn\u00e9es financi\u00e8res ne sont jamais stock\u00e9es sur nos serveurs.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Receipt -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Est-ce que je recevrai un re\u00e7u officiel ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Absolument. Un re\u00e7u \u00e9lectronique d\u00e9taill\u00e9 vous est automatiquement envoy\u00e9 par e-mail apr\u00e8s chaque transaction pour vos dossiers personnels ou comptables.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Location -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">O\u00f9 ont lieu les s\u00e9ances de formation ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                L\u2019emplacement est sp\u00e9cifi\u00e9 sur le profil de chaque coach. L\u2019adresse exacte ou le point de rendez-vous seront \u00e9galement confirm\u00e9s dans votre email de confirmation de r\u00e9servation.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Liability -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Y a-t-il une couverture pour les blessures ?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                En r\u00e9servant via la plateforme, vous reconnaissez les risques physiques li\u00e9s \u00e0 l\u2019entra\u00eenement sportif. Les utilisateurs acceptent la responsabilit\u00e9 de tout risque physique ou blessure pouvant survenir pendant une session, comme indiqu\u00e9 dans nos Conditions g\u00e9n\u00e9rales.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<script>\r\n    document.querySelectorAll('.faq-question').forEach(button => {\r\n        button.addEventListener('click', () => {\r\n            const faqItem = button.parentElement;\r\n            \r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) item.classList.remove('active');\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n        });\r\n    });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c043089 e-flex e-con-boxed e-con e-parent\" data-id=\"c043089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t\t\t<h4 \n\t\tdata-interaction-id=\"646f906\" \n\t\tclass=\"e-646f906-14f12b3 e-heading-base\" \n\t\t \n\t\t\n\t>\n\t\n\t\t\t<strong>Still have questions?<\/strong>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-element elementor-element-4067824 elementor-widget elementor-widget-text-editor\" data-id=\"4067824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you couldn&#8217;t find what you were looking for, please <a href=\"https:\/\/skillscoach.ca\/fr\/contact\/\"><strong>contact us here<\/strong> <\/a>and we&#8217;ll get back to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions How do I book a training session? Select your preferred coach or sport, choose an available time [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-319","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/pages\/319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/comments?post=319"}],"version-history":[{"count":20,"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/pages\/319\/revisions"}],"predecessor-version":[{"id":819,"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/pages\/319\/revisions\/819"}],"wp:attachment":[{"href":"https:\/\/skillscoach.ca\/fr\/wp-json\/wp\/v2\/media?parent=319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}