{"id":319,"date":"2026-04-01T14:38:53","date_gmt":"2026-04-01T18:38:53","guid":{"rendered":"https:\/\/skillscoach.ca\/?page_id=319"},"modified":"2026-05-07T06:51:31","modified_gmt":"2026-05-07T10:51:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/skillscoach.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"319\" class=\"elementor elementor-319\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4d6ef9 e-flex e-con-boxed e-con e-parent\" data-id=\"c4d6ef9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46dada22 elementor-widget elementor-widget-heading\" data-id=\"46dada22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79e0b5f e-flex e-con-boxed e-con e-parent\" data-id=\"79e0b5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e60195 elementor-widget elementor-widget-html\" data-id=\"6e60195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .faq-container {\r\n        margin: 10px auto;\r\n        font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;\r\n    }\r\n\r\n    .faq-item {\r\n        margin-bottom: 10px;\r\n        border: 1px solid #e0e0e0;\r\n        border-radius: 8px;\r\n        overflow: hidden;\r\n        background-color: #ffffff;\r\n    }\r\n\r\n    .faq-question {\r\n        width: 100%;\r\n        padding: 18px 20px;\r\n        background: #f9f9f9;\r\n        border: none;\r\n        outline: none;\r\n        text-align: left;\r\n        cursor: pointer;\r\n        font-weight: 600;\r\n        font-size: 16px;\r\n        color: #333;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n        transition: background 0.3s ease;\r\n    }\r\n\r\n    .faq-question:hover {\r\n        background: #333;\r\n    }\r\n\r\n    .faq-question::after {\r\n        content: '+';\r\n        font-size: 20px;\r\n        color: #066aab; \r\n        transition: transform 0.3s ease;\r\n    }\r\n\r\n    .faq-item.active .faq-question::after {\r\n        transform: rotate(45deg);\r\n    }\r\n\r\n    .faq-answer {\r\n        max-height: 0;\r\n        overflow: hidden;\r\n        transition: max-height 0.3s ease-out;\r\n        background: #fff;\r\n    }\r\n\r\n    .faq-answer-content {\r\n        padding: 20px;\r\n        border-top: 1px solid #eee;\r\n        line-height: 1.6;\r\n        color: #555;\r\n    }\r\n\r\n    .faq-item.active .faq-answer {\r\n        max-height: 500px; \r\n    }\r\n<\/style>\r\n\r\n<div class=\"faq-container\">\r\n    <!-- Booking -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">How do I book a training session?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Select your preferred coach or sport, choose an available time slot from the calendar, and confirm your booking online.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Modification & Refund Policy -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">What is the refund policy for sessions or bundles?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Refunds are available if requested at least <strong>7 days before<\/strong> the scheduled session (or the first session of a bundle). In such cases, you will receive a <strong>75% refund<\/strong> of the price. No refunds are provided for cancellations made less than 7 days before the event.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Coach No-Show -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">What happens if a coach does not show up?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                While coaches are independent, we take reliability seriously. If a coach fails to deliver a scheduled session, SkillsCoach.ca will intervene to ensure you receive a 100% refund.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Payment -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Which payment methods are accepted?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                We accept all major credit cards (Visa, Mastercard) through our secure Stripe integration. Your financial data is never stored on our servers.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Receipt -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Will I receive an official receipt?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                Absolutely. A detailed electronic receipt is automatically emailed to you after every transaction for your personal or accounting records.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Location -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Where do the training sessions take place?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                The location is specified on each coach's profile. The exact address or meeting point will also be confirmed in your booking confirmation email.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Liability -->\r\n    <div class=\"faq-item\">\r\n        <button class=\"faq-question\">Is there coverage for injuries?<\/button>\r\n        <div class=\"faq-answer\">\r\n            <div class=\"faq-answer-content\">\r\n                By booking through the platform, you acknowledge the physical risks associated with sports training. Users accept responsibility for any physical risks or injuries that may occur during a session, as outlined in our Terms and Conditions.\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<script>\r\n    document.querySelectorAll('.faq-question').forEach(button => {\r\n        button.addEventListener('click', () => {\r\n            const faqItem = button.parentElement;\r\n            \r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) item.classList.remove('active');\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n        });\r\n    });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c043089 e-flex e-con-boxed e-con e-parent\" data-id=\"c043089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t\t\t<h4 \n\t\tdata-interaction-id=\"646f906\" \n\t\tclass=\"e-646f906-14f12b3 e-heading-base\" \n\t\t \n\t\t\n\t>\n\t\n\t\t\t<strong>Still have questions?<\/strong>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-element elementor-element-4067824 elementor-widget elementor-widget-text-editor\" data-id=\"4067824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you couldn&#8217;t find what you were looking for, please <a href=\"https:\/\/skillscoach.ca\/contact\/\"><strong>contact us here<\/strong> <\/a>and we&#8217;ll get back to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions How do I book a training session? Select your preferred coach or sport, choose an available time [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-319","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/pages\/319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/comments?post=319"}],"version-history":[{"count":20,"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/pages\/319\/revisions"}],"predecessor-version":[{"id":819,"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/pages\/319\/revisions\/819"}],"wp:attachment":[{"href":"https:\/\/skillscoach.ca\/en\/wp-json\/wp\/v2\/media?parent=319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}